Your Privacy Is Our Priority

This policy provides a complete explanation of how your personal information is collected, used, and protected at 9k999.

This privacy policy has been recently updated. Please read it carefully before using the 9k999 platform.

9k999 is a safe and reliable online casino and betting platform for players in Bangladesh. We take the privacy of our users seriously. This Privacy Policy ("Policy") explains what information we collect when you use the 9k999 website, app, or services ("Platform"), how that information is used, who it may be shared with, and what steps we take to keep your information secure.

By using the 9k999 platform, you consent to the collection and use of information as described in this Policy. If you disagree with any part of this Policy, please stop using our platform.

1

Information We Collect

We may collect the following types of information when you register, log in, or use any service on 9k999:

1.1 Information You Provide

  • Full name, date of birth, and national ID or passport number (for age verification)
  • Email address and mobile number
  • Residential address
  • Payment information — such as your bKash, Nagad, Rocket, or Upay account number (used only to process transactions)
  • Your chosen username and password

1.2 Automatically Collected Information

  • IP address and device type
  • Browser type and language settings
  • Your activity on the platform — pages visited, clicks, session duration
  • Information collected through cookies and similar tracking technologies
  • Transaction history and gaming activity data

1.3 Information Received from Third Parties

In some cases, we may receive information from legitimate identity verification services or fraud prevention agencies to confirm the accuracy of your details. This information is used solely for account security purposes.

2

Purpose of Using Information

9k999 uses the information collected for the following legitimate purposes:

2.1 Providing and Operating Services

  • Creating, verifying, and maintaining your account
  • Processing all financial transactions, including deposits and withdrawals
  • Providing bonuses, promotions, and VIP benefits
  • Responding to your complaints and support requests

2.2 Security and Compliance

  • Identity verification and age confirmation (for users aged 21 and above only)
  • Preventing fraud, money laundering, and unauthorized account access
  • Ensuring compliance with responsible gaming policies
  • Complying with applicable laws and regulations

2.3 Improvement and Personalization

  • Enhancing your platform experience based on your preferences
  • Identifying and resolving technical issues
  • Analyzing and improving platform performance

2.4 Communication

  • Sending important account-related notifications
  • Promotional information (based on your consent only)
  • Customer service communications
3

Cookies and Tracking Technologies

Cookies and similar technologies are used on the 9k999 platform to ensure its functionality and to improve your experience.

3.1 Types of Cookies

  • Essential Cookies: Required to maintain login sessions, security tokens, and core platform operations.
  • Functional Cookies: Remember your language preferences, layout settings, and other personalized configurations.
  • Analytics Cookies: Collect platform usage statistics that help us improve our services.

3.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. Please note that disabling certain cookies may affect the proper functioning of some platform features.

4

Information Sharing and Disclosure

9k999 does not sell your personal information to third parties. However, in certain circumstances, necessary information may be shared with our service provider partners:

4.1 Service Provider Partners

  • Payment Processors: Necessary information is provided to process transactions through bKash, Nagad, Rocket, and Upay.
  • Identity Verification Services: For account security and fraud prevention.
  • Technology Partners: For platform operation and maintenance.

4.2 Legal Requirements

We may be required to disclose your information to relevant authorities in response to a court order, government directive, or applicable law. In such situations, we provide only the minimum information necessary.

4.3 Business Transfers

If a significant change occurs in 9k999's business operations — such as a merger or acquisition — your information may be transferred to the new entity. In that case, we will notify you in advance.

4.4 With Your Consent

Outside of the cases mentioned above, your personal information is not shared with any third party without your explicit consent.

5

Data Security Measures

9k999 applies industry-standard technical and organizational measures to ensure the security of your information:

  • SSL Encryption: Every connection on our platform is secured with SSL/TLS encryption. The lock icon in your browser confirms the connection is secure.
  • Password Encryption: Your password is never stored in plain text; strong hashing methods are used.
  • Access Controls: Only authorized staff can access your information, on a need-to-know basis.
  • Security Audits: Regular system security checks and vulnerability assessments are conducted.
  • Payment Information: Financial transaction data is stored and processed in accordance with the highest security standards.

While we take all reasonable measures, no digital system is completely impenetrable. We are committed to acting quickly in the event of any potential security breach.

6

Data Retention Period

We retain your personal information only for as long as necessary to fulfill the purposes described in this Policy, or as required by law:

  • Active Account Data: Retained for the entire duration that the account remains active.
  • Closed Account Data: Even after an account is closed, certain information may be retained for a specified period in accordance with legal obligations.
  • Transaction Data: Transaction records are retained for an extended period for financial and audit purposes.
  • Marketing Data: Marketing communications are stopped immediately upon withdrawal of your consent.

After the specified retention period, your information is securely deleted or anonymized.

7

Your Rights and Choices

As a 9k999 user, you have the following rights regarding your personal information:

  • Right to Access: You may request to know what information we hold about you.
  • Right to Correction: You may request correction of any inaccuracies in your information.
  • Right to Deletion: In certain circumstances, you may request deletion of your information, though this may not be possible where legal obligations apply.
  • Right to Object to Processing: You may object to the use of your information for marketing purposes.
  • Right to Data Portability: You may request your information in a structured format.
  • Right to Withdraw Consent: You may withdraw any previously given consent at any time.

To exercise these rights, email us at [email protected]. We will respond to your request within a reasonable time.

8

Protection of Minors

9k999 is for individuals aged 21 and above only. We do not knowingly collect information from any minor. Age verification is mandatory when opening an account.

If we become aware that a minor is using our platform or that we have collected their information, we will immediately close that account and delete the relevant data. If you believe a minor is using our platform, please notify us at [email protected].

9

Third-Party Services

The 9k999 platform works with third-party payment providers and game suppliers. These third parties have their own privacy policies and manage information according to their own terms.

For payment services — bKash, Nagad, Rocket, and Upay — each provider follows its own security and privacy standards. We are not responsible for their policies, but we work only with trusted and reputable partners.

Our game suppliers — including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt — manage their own data protection policies. Only the minimum information needed to deliver the gaming experience is shared with them.

10

Policy Changes and Updates

9k999 reserves the right to update this privacy policy from time to time. Changes may occur due to service updates, new legal obligations, or changes in our practices.

For significant changes, we will notify you through the platform or at your registered email address. Continued use of the platform after changes have been made indicates that you have accepted the updated policy.

We recommend that you visit this page regularly and stay informed about the latest version of this policy.

11

Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us using the following methods:

For privacy-related requests, please contact us from your registered email address and include "Privacy Request" in the subject line so we can assist you promptly.